For the second time in less than a month, CHARLOTTE, NC, is hosting a major college basketball event, but this time there was no surcharge on receipts from The RITZ-CARLTON, CHARLOTTE!!!
WBTV 3 CHARLOTTE reports The RITZ-CARLTON, CHARLOTTE said;
NCAA tournament historically “has not drawn large crowds to the Ritz-Carlton, Charlotte and has not required any expansion of our Lobby Lounge facilities or departure from the normal service provided by our staff.”
Patrons of the Ritz Carlton that weekend were angry after learning the hotel passed on a CIAA surcharge to hotels bar checks. Many CIAA fans felt violated.
This weekend when we looked at a bill from the hotel lounge, there was no surcharge or even a mention of the tournament on the bill.
Rick McCLANAHAN said;
“It was a little strange when I first heard it,” he said. “I can understand everybody raising their prices across the board for an event that’s happening in Charlotte. It seems that they were picking on them a little bit.”The hotel said in a statement to WBTV that was not the case. They said the surcharge was there because of the large CIAA crowds,
“In the past, the Ritz-Carlton, Charlotte has imposed a mandatory service charge in the Lobby Lounge to be distributed to the employees for events that require an expansion of the facilities to accommodate unusually large crowds or a departure from the normal Lobby Lounge service provided by our staff, such as our Holiday Afternoon Tea in December and the weekend of the CIAA Basketball Tournament.”Jeff Williams plays his guitar outside the Ritz Carlton at the corner of College and Trade on most weekends when there are big turnouts.
JEFF WILLIAMS said;
“It should be fair across the board. Everybody should operate as normal and appreciate the business that’s coming through.”NORTH CAROLINA Attorney General ROY COOPER has announced that he would launch an investigation into complaints over a the CIAA surcharge.
CRVA Chief Executive TOM MURRAY said he spoke with several other hotel general managers about the surcharge. None of them imposed a CIAA surcharge.
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